When the Great Recession of 2008-9 took its toll on my clients, I used the down time to reflect on how things had changed in the world since my first book on negotiation.
I noted a declining ability for people to come to the table to discuss and resolve their differences. Despite communicating more than at any time in history, people seemed to be losing their ability to dialogue.
This led me to discover the difference between communication (mostly when we send information) and dialogue (mostly when we think together).
Whereas communication focused mostly on speaking and listening, dialogue included these two skills as well as respect, suspending of assumptions and presence. I coined the term Dialogue Gap to describe the problems arising when our declining ability to dialogue comes at a time when dialogue is needed more than ever before. The book became an instant success and continues to sell well.
Dialogue Gaps now figure heavily in international trade, politics, environment concerns as well as social and family issues. This book has three important parts.
Firstly I explain the negative effects of dialogue gap. Secondly, I describe and give examples of the five categories and specific skills people need to master to become effective dialogue leaders.
Finally I introduce nearly 50 dialogue methods that effective dialogue leaders have available today to bring together stakeholder to dialogue key issues in ways that lead to successful outcomes.
I include links to further information and suggest when to use the various dialogue methods proven to work around the world.